The Top 5 Places To Get The Perfect Instagram Shot In Lagos

Wondering where to get your instagram worthy pictures taken in Lagos?

Even though we complain about Lagos all the time, and study shows that the only other more stressful places to live in are war zones, there is still something magnetic and endearing about the city.

Being the economic and cultural powerhouse of Nigeria, it isn’t really surprising that Lagos is filled with lots of exciting and beautiful places that will keep you engaged. As millennials, we really care about doing it for the ‘gram, and it is amazing how much effort we put into it.

On that note, these are the best spots around the city to get that perfect shot to ring in those likes! If you need more inspiration and more spots, check out Lagosthroughmyeyes on Instagram for the coolest posts from all around Lagos.

The Beach

Have you really lived in Lagos if you haven’t been on a boat ride to the beach? Surrounded by a coast, the city boasts of many beautiful beaches and watersides, with picturesque views perfect to give your Insta-fans tropical holiday vibes.

Konbini Nigeria Office (African Artists’ Foundation)

The art scene in Lagos is buzzing, but there is nowhere else quite as beautifully curated as the Konbini office/African Artists’ Foundation. Even though you didn’t mean to, you’ll find yourself spending hours in there, probably trying to get the perfect shot before you even start looking at the art!

Wérè House

Is it a club? Is it a restaurant? Is it a house? No one knows but it’s provocative, it gets the people going! Owned by Orire Omatsola, founder of Re Lagos, this is the perfect spot for an intimate event and being there is always good vibes.

Nok By Alara

The colourful and vibrant garden at Nok offers more than good food and vibes. With artsy furniture and beautiful greenery, there is a corner of the garden ready for your ‘gram!

 

Renaissance Hotel, Ikeja

If you live in Lagos, you’ll most likely never need to stay in a hotel, however, this brand new one can lure you in to check in for the weekend! With its gorgeous poolside, and plethora of restaurants and bars, there’s definitely something worth your while.

Read more http://www.konbini.com/ng/lifestyle/the-top-4-places-to-get-the-perfect-instagram-shot-in-lagos/

9 ways to make Christmas lit in Lagos

I get a lot of street-cred for living in Lagos. ‘How could you survive it?’ ‘The traffic?’ ‘The congestion?’ Truth is Lagos is highly addictive and there is no need to ration how much fun you have.

Here are nine things to do in Lagos over the holiday season. I bet those of you who can’t be there will have a lot of FOMO after reading this.

1. Go to every single exhibition opening

I cannot stress this enough. You must absolutely do exhibitions in Lagos. The art scene literally exploded this year and going to see art is now cooler than every other conceivable social activity. You can meet the artists and talk about their work over some free wine and nibbles.

In my experiences, Lagos artists and their friends are a great set of open-minded people you could try to befriend. If you are lucky, you will probably get invited out to a drink afterwards.

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2. Visit the beach

While you can visit Lagos and not go to the beach, I recommend Pop Beach at Ilashe and Tarkwa Bay. If you are heading to Tarkwa Bay, you can catch a Ferry from Fifi’s Marina, opposite Law School for around N3K. Once you get there you, can hire your own tent and beach chairs.

On one side of the the bay, you can swim in the water which is very gentle. On the other side, you can surf or learn to surf with an experienced trainer called God’s Power. Pop Beach is a totally different experience in the sense that it is catered. You can arrange with the owner Akin, a super cool guy, to pick you up usually at the Boat Club in Ikoyi. You can take your own drinks but lunch is served. You just need to rent your cabana.

The best part about Pop Beach is that you can sleep over. So if you need to escape all the family hassle, this is a perfect getaway. Everyone who comes to pop is really friendly and ready to play either in the pool or outside. The downside is that, unless you’re a very strong swimmer, it is not recommended to swim in the ocean as the tide is very strong there.

If you go to Pop, warm up to local celeb @KorraObidi. She is so much fun and full of life.

3.Go to movie nights

You can now find a movie night go to whether it’s an art film held in a cosy spot like Stranger Lagos, an outdoor screening held at the Cafe Neo’s garden by SecretCinema Lagos or the musically themed ones held at Jazzhole. There are many more; these are just the cool ones.

You get to meet people and generally hang out. There are food stands at the screenings held at Cafe Neo. The crowd there is usually the I Just Got Back (IJGB) kids but the friendly ones.

At Jazzhole, it is a slightly more mature crowd. You can have a glass of wine and a piece of pineapple cake to go with the film. There is a discussion held at the end of each screening and there is quite a number of French-speaking people so if you speak French or want to make friends who do, this is your spot. After the screening, people usually head over to Bogobiri or Freedom Park for a drink.

4.Shop at pop-up markets

These are a lot of fun with vintage clothing and custom-made wares like hand painted t-shirts and jewelry on sale. If you want products for your natural hair, this is the place for you.

5. Club at Lagos in the House/Caliente/Slay or go for a more down-to-earth Afropolitan Vibes

I love monthly house music sessions held by Lagos in the House. You can loosen up and dance like crazy. You can get to play the percussion or get tambourines if you want.

Caliente and Slay are also great for clubbing. If you like dancing under the stars – not that you can see many in Lagos – Afropolitan vibes is your best bet.

6.Find your tribe

Trying to take on Lagos alone is a daunting task. If you think you might be lonely, my advice is to reach out to friends who have friends in Lagos and are willing to let you hang with them. Most people I know are open to this even if it’s someone they’ve never met or know nothing about. Lots of hangouts and get-togethers happen at people’s houses. This is a perfect place to bond with people away from the prying eyes of (sometimes judgmental) Lagosians.

7.Do some restaurant hopping – but make sure your wallet is stuffed before you head out

Go to Art Cafe, Delis or Craft Gourmet by Lou Baker for Sunday brunch. Forget the hotel buffets; they are not worth your money.

If you are already missing the sushi life head over to Izanagi or D’Avenue. I prefer the sushi at D’Avenue but their chef is unreliable. Sometimes you go there and they tell you he’s gone on vacation for two weeks.

If you want proper Nigerian food, head over to L’Afric but make sure you aren’t starving when you arrive, it can take up to an hour for your food to come out

If you just want nibbles and to chill, I like Lotus by Pattaya for their awesome indie-electro music. I also like Alara a lot. They have a cute little restaurant called NOK by Alara which serves the smallest but tastiest cocktails in Lagos.

The outdoor space has foosball if you’re not shy to make a fool of yourself in public, unless of course you are pro. All the stuffy people usually sit inside. Outside is also warmly lit, perfect for a romantic something something.  

For coffee, grab a cup at Cafe Neo. If you want to sit and talk, head over to the outlet in Ikoyi. Lots of cool kids go there. You can take a blanket to chill and vibe on the grass. For just margaritas, Bottles has the best margaritas in Lagos hands down!

Read more https://trueafrica.co/lists/9-ways-to-celebrate-the-christmas-holidays-in-lagos/

The Eat.Drink.Lagos Guide to Lagos Restaurant Week 2017

Lagos Restaurant Week is here again. Whoop

“For three weeks in November, participating restaurants in Lagos will be offering prix fixe lunches and dinners for Visa customers as part of Visa Restaurant Week”

In its third year, Lost In Lagos seems to have finally gotten a hang of things. From the menus, the restaurants are a bit more into it this year unlike last year. There are still some delinquents, but it’s a lot better on the whole. One big change, however, is the sponsor. Out goes MasterCard and in comes Visa. Seems minor, but considering how Nigerian card industry is largely dominated by MasterCard, it might be a challenge to actually get people into it. Lucky for us, we have a Visa card to work with.

If you need to rush to open an account with a bank that issues Visa cards, there are a handful to choose from including Access Bank, Diamond Bank, Standard Chartered, and UBA.

How Lagos Restaurant Week Works

An important note so you don’t find yourself shocked when the bill arrives: VAT, Service and Drinks are not included in the prix fixe. Also, payment must be with a VISA card or mVISA, where available, only

Best Lunch Menu

BL Restaurant – Nosa

NOSA: Before you people fight me about my choice, I want to make it abundantly clear that I love Lebanese food.

Why Procrastinators Procrastinate

pro-cras-ti-na-tion |prəˌkrastəˈnāSHən, prō-|
noun
the action of delaying or postponing something: your first tip is to avoid procrastination.

Who would have thought that after decades of struggle with procrastination, the dictionary, of all places, would hold the solution.

Avoid procrastination. So elegant in its simplicity.

While we’re here, let’s make sure obese people avoid overeating, depressed people avoid apathy, and someone please tell beached whales that they should avoid being out of the ocean.

No, “avoid procrastination” is only good advice for fake procrastinators—those people that are like, “I totally go on Facebook a few times every day at work—I’m such a procrastinator!” The same people that will say to a real procrastinator something like, “Just don’t procrastinate and you’ll be fine.”

The thing that neither the dictionary nor fake procrastinators understand is that for a real procrastinator, procrastination isn’t optional—it’s something they don’t know how to not do.

In college, the sudden unbridled personal freedom was a disaster for me—I did nothing, ever, for any reason. The one exception was that I had to hand in papers from time to time. I would do those the night before, until I realized I could just do them through the night, and I did that until I realized I could actually start them in the early morning on the day they were due. This behavior reached caricature levels when I was unable to start writing my 90-page senior thesis until 72 hours before it was due, an experience that ended with me in the campus doctor’s office learning that lack of blood sugar was the reason my hands had gone numb and curled up against my will. (I did get the thesis in—no, it was not good.)

Even this post took much longer than it should have, because I spent a bunch of hours doing things like seeing this picture sitting on my desktop from a previous post, opening it, looking at it for a long time thinking about how easily he could beat me in a fight, then wondering if he could beat a tiger in a fight, then wondering who would win between a lion and a tiger, and then googling that and reading about it for a while (the tiger would win). I have problems.

To understand why procrastinators procrastinate so much, let’s start by understanding a non-procrastinator’s brain:

 

Pretty normal, right? Now, let’s look at a procrastinator’s brain:

 

Notice anything different?

It seems the Rational Decision-Maker in the procrastinator’s brain is coexisting with a pet—the Instant Gratification Monkey.

This would be fine—cute, even—if the Rational Decision-Maker knew the first thing about how to own a monkey. But unfortunately, it wasn’t a part of his training and he’s left completely helpless as the monkey makes it impossible for him to do his job.

The fact is, the Instant Gratification Monkey is the last creature who should be in charge of decisions—he thinks only about the present, ignoring lessons from the past and disregarding the future altogether, and he concerns himself entirely with maximizing the ease and pleasure of the current moment. He doesn’t understand the Rational Decision-Maker any better than the Rational Decision-Maker understands him—why would we continue doing this jog, he thinks, when we could stop, which would feel better. Why would we practice that instrument when it’s not fun? Why would we ever use a computer for work when the internet is sitting right there waiting to be played with? He thinks humans are insane.

In the monkey world, he’s got it all figured out—if you eat when you’re hungry, sleep when you’re tired, and don’t do anything difficult, you’re a pretty successful monkey. The problem for the procrastinator is that he happens to live in the human world, making the Instant Gratification Monkey a highly unqualified navigator. Meanwhile, the Rational Decision-Maker, who was trained to make rational decisions, not to deal with competition over the controls, doesn’t know how to put up an effective fight—he just feels worse and worse about himself the more he fails and the more the suffering procrastinator whose head he’s in berates him.

It’s a mess. And with the monkey in charge, the procrastinator finds himself spending a lot of time in a place called the Dark Playground.1

The Dark Playground is a place every procrastinator knows well. It’s a place where leisure activities happen at times when leisure activities are not supposed to be happening. The fun you have in the Dark Playground isn’t actually fun because it’s completely unearned and the air is filled with guilt, anxiety, self-hatred, and dread. Sometimes the Rational Decision-Maker puts his foot down and refuses to let you waste time doing normal leisure things, and since the Instant Gratification Monkey sure as hell isn’t gonna let you work, you find yourself in a bizarre purgatory of weird activities where everyone loses.2

Read more https://waitbutwhy.com/2013/10/why-procrastinators-procrastinate.html#

Tracking your daily expenses- Reach App

Do you ever wonder what happens to all your money?

Hopping in Ubers because you’re ”too tired to drive” may seem like a bright idea until you find you spent NGN 85,000 on Ubers in the last moth. Isn’t it cheaper to maybe get a driver? Will you impressed to find 40% of your pay cheque went to eating out? Maybe a chef isn’t such a bad idea after all?

These things never hit home if you don’t take tour time to analyze All your monthly expenses. I know some people do this, but I don’t (have the discipline to).

Well there’s an app that tracks all this for you, and even more. Its Called Reach. Reach is primarily designed to

  1. Track Your Expenses: Get a simple and clear breakdown of where your money goes each week.
  2. Understand What’s Free to spend: Thanks to the thousands of users on our platform, we’re able to estimate a typical budget from which we calculate what you have free to spend each week.
  3. Set a Budget: Customize the default budget and set your own. You’ll get prompts that’ll help you stay within the limits you’ve set.

Get Reach here http://findreach.com/features.html

 

 

 

 

100 Blocks a Day

Most people sleep about seven or eight hours a night. That leaves 16 or 17 hours awake each day. Or about 1,000 minutes.

Let’s think about those 1,000 minutes as 100 10-minute blocks. That’s what you wake up with every day.

Throughout the day, you spend 10 minutes of your life on each block, until you eventually run out of blocks and it’s time to go to sleep.

It’s always good to step back and think about how we’re using those 100 blocks we get each day. How many of them are put towards making your future better, and how many of them are just there to be enjoyed? How many of them are spent with other people, and how many are for time by yourself? How many are used to create something, and how many are used to consume something? How many of the blocks are focused on your body, how many on your mind, and how many on neither one in particular? Which are your favorite blocks of the day, and which are your least favorite?

Imagine these blocks laid out on a grid. What if you had to label each one with a purpose?

You’d have to think about everything you might spend your time doing in the context of its worth in blocks. Cooking dinner requires three blocks, while ordering in requires zero—is cooking dinner worth three blocks to you? Is 10 minutes of meditation a day important enough to dedicate a block to it? Reading 20 minutes a night allows you to read 15 additional books a year—is that worth two blocks? If your favorite recreation is playing video games, you’d have to consider the value you place on fun before deciding how many blocks it warrants. Getting a drink with a friend after work takes up about 10 blocks. How often do you want to use 10 blocks for that purpose, and on which friends? Which blocks should be treated as non-negotiable in their labeled purpose and which should be more flexible? Which blocks should be left blank, with no assigned purpose at all?

 

Now imagine a similar grid, but one where each block is labeled exactly how you spent it yesterday.

The question to ask is: How are the two grids different from each other, and why? Read More https://waitbutwhy.com/2016/10/100-blocks-day.html

To Start up, or Nah?

Everywhere I turn to, every event I attend, there’s ALWAYS someone talking about their new ‘start-up’; usually tech-focused. Half the time, I struggle to understand what this new idea is trying to be. Thought it was just me until I saw this on my Instagram feed.

See below two start-ups that make us wonder if there was anything to start up.

DigitSole SmartShoes

Not only can people pay their bills using mobile devices, they can keep their feet warm. The SmartShoes use Bluetooth and can work as a heating machine or a pedometer, so you can track your calories as well. The shoes can tighten or loosen based on a person’s preferences, which promises a new kind of experience.

But the price ($450) is one of the main disadvantages, considering a person can just buy a pair of shoes with laces, or one-dollar insoles, and a fitness tracker to be just as warm and to be able to watch their workout progress. The idea isn’t new, either, since the prototypes of such shoes were created years ago. It can be fun, but is it fun enough to make a business out of it? Read more on https://worldcore.eu/blog/10-bizarre-startups-2016-useless-resourceful/

Juicero

The Juicero was a joke even before this week. It’s the apotheosis of everything people mock about Silicon Valley: a $400 (£313) wifi-connected juice machine, which can only be refilled with single-purpose pods full of crushed fruit and veg that cost $5-8 per 230ml cup.

Oh, the pods can also only be shipped to 17 western states because they only have a shelf life of around a week.

That this offering has somehow raised $120m in venture capital funding is already testimony to the amount of money splashing around Silicon Valley. But it got worse when Bloomberg News got hold of the Juicero, and found that the machine isn’t required to actually make the juice at all. Simply squeezing the pods with your hands is enough to get the juice out, because the contents have been so thoroughly mashed up before shipping.

The Juicero’s in good company. If there’s one thing the technology community loves, it’s an over-engineered solution to a problem that isn’t really a problem. Double points if the root of that problem is: “I’m a young man with too much money who needs technology to do for me what my mother no longer will. Read more on  https://www.theguardian.com/commentisfree/2017/apr/24/the-five-most-pointless-tech-solutions-to-non-problems

10 things where LESS IS MORE:

A) Arguing.

When someone wants to argue with me, I take a pass. I remind myself of this:

My dad had a stroke while arguing and he never woke up again even though he was in bed with his eyes open for almost two more years.

B) Investing.

Warren Buffett says, “The first rule of investing is don’t lose money.” Then he says, “The second rule of investing is…don’t forget rule #1”.

The best way to avoid losing money is to realize you don’t have to invest.

You and I work hard for money. Don’t give it to the people who try to scam us every day.

I pick my spots carefully. I used to invest in and out of the markets all day long. I’d feel every heart beat. Now I don’t. Now I take a walk and my heart does what it will. I don’t need to feel it.

C) People you love.

“Love everybody” is good advice. Fine. But this is a bit abstract. It’s not really practical.

I actually love very few people. I gave up on loving everyone. That’s a lot of people to care for.

My first priority is to my kids. And my friends who are closest to me. These are people I love and will do anything for.

After that, I am very curious about everyone else. Is this someone I can love? I prefer that question to the statement, “I love you” about people I don’t know,

Starting with curiosity is, for me, better than starting with love.

D) Work.

When you rest, you rejuvenate. You get more creative. You have more ideas. You read more and learn more and observe more and more time to get curious about people you might love.

These are all good things.

I work a couple of hours a day on writing, reading, and podcasting. But I can’t even call those things “work” because I love doing them.

It took me 40 years to realize this.

One thing I always remember: Anataly Karpov, who was World Chess Champion from 1975 – 1984 was asked how long he studied chess each day.

He said, “At MOST, three hours a day.” The rest of the time he spends with family, or playing tennis, or studying languages.

And that’s the best player in the world.

Why is everyone working more than three hours. For those of us not the best in the world, maybe one or two hours a day is enough.

The lion doesn’t hunt for food all day. He stretches out in the sun. He closes his eyes. Maybe she dreams of planets and lovers and blackness.

E) Education.

I went to college. I went to graduate school. I took 100s of tests to prove everything I was learning. I failed the last three of those 100s. And was thrown out of “learning.”

I use zero of it now. Zero.

Here’s what you need to know in each subject.

The MAXIMUM you need to learn to be good at 99% of things in life:

Math: basic probability and statistics that you can do in your head. For instance, know that 1/3 of 10,000 is 3,333 (roughly).

English: Learn how to read. Because later you might like reading and reading will make you a better writer.

Note that whenever you read a book, you might remember 1-2% of it. If you read lots of books that will add up. But no pressure to remember more.

History: A two page outline of the history of the planet. Because all the books are biased.

And then later they get rewritten.

Much later in life you might want to, for fun, explore those biases and read books about it.

Three good history books I think are worth reading:

Sapiens” by Yuval Noah Harari

The Evolution of Everything” by Matt Ridley

Wonderland” by Steve Johnson

Science: Nothing. You don’t even really need to know that the Earth is flat.

If you want to be a scientist then learn more science.

Sometimes science is fun. I like reading science fiction.

Art: I don’t know. I never learned art. I’m only starting to appreciate it and read about it now. I’m 48.

In the past few weeks I went to The Broad museum in LA and The Whitney in NYC. Fascinating!

So now I am reading books to learn more. But I’ve never learned about art before because I had no interest.

If you try to teach people with no interest, they won’t learn.

To this day, at every conference I speak at, nobody can tell me the birthdate of Charlemagne within 500 years.

Go ahead, guess right now!

G) Food.

If you eat a lot, your cells get inflamed and this is the cause of every disease known to man.

This doesn’t mean fast (see above). Our ancestors ate at random times.

They didn’t stuff their faces with processed sugars 21 three -course meals a week.

H) Fears.

I’m afraid my kids will get hurt. I’m afraid to go broke. I’m afraid whatever woman I am dating will cheat on me. I’m afraid people I work with hate me.

Or…not.

When has a fear solved a problem for me?

Some would say, “fear is motivating”. Don’t be stupid.

Being smart should motivate me. Not trying to avoid some insecurity or fear.

I) Yes.

A “Yes” takes time.

If I lose $1000 I can always make it back (hopefully). But if I lose five minutes, I can NEVER make it back.

This doesn’t mean never say “yes”. But figure out how many more “Yesses” you have in life.

By the time you are 30, maybe you’ll only have time to make 10-20 new good friends in your life.

Make sure you say “Yes” very carefully to new friends. You only have 10

Yesses left.

Same for books, loves, meetings, coffees, everything. Same thing for the messages you send on a phone. To the people you are curious about.

J) Lists.

You can listen to this list. Or not. I might eventually start owning things again. Or I might change my mind about anything above.

It doesn’t matter.

THE ONLY THING I WANT MORE OF:

True joy is infectious. It’s contagious. It’s a virus.

If you always do the things you enjoy then other people will become excited

about them, excited about you, excited about the ideas you have

If you want to have impact on the future, bring as much joy as possible to the present.

I wasn’t enjoying fasting. So I ate a dead fish and some plants pulled out of the ground.

And then I won some chess games and watched some TV, went to the bathroom, slept eight hours.

And the next day I wrote this article. I said “Yes” to this. To you.

What are other things where “less is more?”

Maybe: medicine, talking, the middle aisles in a supermarket, drug laws, romantic intrigue, gossip, etc.

Maybe even words in article I write.

Read more http://www.jamesaltucher.com/2017/01/less-is-more/

Customer Centricity and the Digital Era

Amazon, one of the world’s most successful companies, runs almost entirely via a digital platform. The company prides itself on being customer obsessed, “Our leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers ”.

Years ago, advertisements were typically one sided—-large companies invested huge amounts of money in ad campaigns that were usually viewed via TVs or magazines. Hope was the key word here- hoping your target audience watches your selected TV stations at the selected time(s) you paid for a slot, hoping that purchased the magazine you placed the ad in…etc. But in the modern era, businesses have learnt the hard way— hope is not a strategy.

Your competitors are consistently using data driven tactics not only to create a market from current non-consumers but also to convert your existing customers into theirs. Your customers on the other hand, are continuously gaining more power over their own experiences across multiple platforms. They are bombarded with information from every angle and have shifted from being passive consumers into actively engaged and aware buyers.

The idea of ‘social business’ is often poorly understood, poorly executed and in some cases, completely overlooked. It involves effectively blending social business strategy, marketing technology and customer experience. In 2017, two-way communication and engagement between customers and brands is not only easily available but expected. With Google and only 1kb of data, the average customer can instantly find information about your product, reviews, service, company mission and actions. As a business, you must also make the necessary investments to study your customer behaviours, especially those that determine whether they are one off buyers or loyal repeat customers. Technologies like customer journey analytics measure how any organization is doing at implementing these tools.

Asides your well thought out advertising campaign, your customer is also skewed in the direction of other factors, which include but are not limited to, your brand message (think Nike, “Just Do It”), Your social media page (think Kim Kardashian or Fashionova), brand ambassadors’ social media (think Toke Makinwa/ Tiwa Savage), customer reviews (think YourGreenBook or Yelp), digital word-of-mouth, your website functionality and the customer post-purchase experience.

Word of mouth marketing and getting customers to recommend business and products to their “friends” is slowly becoming outdated — unless it’s done digitally. Continuous engagement with customers and trend analysis will put you one step ahead in the domain of product development and improvement of existing services. Letting go of mass marketing campaigns, based on hope to hit a string in the customer’s wallet needs to be abandoned and replaced with targeted customer conversion. Your job doesn’t end with acquiring a customer, your aim is to nurture the relationship and ultimately convert them into brand loyalists.

Creating customer experience vision and strategy coupled with developing a mindset of customer process improvement is a good place to start. Being flexible with your approach and being open to unconventional means and abandoning archaic methods that don’t produce results is another major step. To be successful, think customer experience first, and technology as an enabler of the customer experience your organization wants to deliver.

What to look out for when making hiring decisions

Now more than ever, customers are more aware of the options available to them. Though the quality of the service itself is still high on the customers’ priority list, the entire experience of the service may be the deciding factor in whether your business continually increases the percentage of recurrent clients or continually lives off new customers

Bad hiring decisions cost you time and money. Quantitatively, bad hiring eventually needs to be corrected by a repeat cost of re-hiring, and the opportunity cost of bad service to customers cannot be quantified.

Making hiring decisions starts by building the job description around the work to be done, as opposed to advertising for a generic position. The entire recruitment process should be tailored around sieving out candidates with the most potential for the job to be done. A job that is centered around pacifying offended customers may not benefit much from a recruitment centered around calculus skills.

The following is a nonexhaustive list of factors that should be considered when hiring a customer service

Background checks; YourGreenBook was founded after a less than ideal hiring experience which could have been prevented by a thorough background check. While the effort and time requirement may seem daunting and unnecessary, skipping a background check may potentially damage key client relationships and cost much more in the long run.

Attitude; Hiring for a skill set in technical positions may be the way to go but this must be balanced with soft skills. Do they seem to be generally happy and have positive energy, or was their first statement in the interview room a complaint about the bathroom or traffic? Do they seem open about talking about diverse topics or do they try to divert certain topics?

Fit, conscientiousness, and Tenacity; The first red flag to lookout for is how much research they have done on your company. If a candidate doesn’t put in the effort to put their best foot forward in creating a good first impression in the interview, you must question their ability to morph into star staff member that is always willing to go that extra mile. Job roles may be fixed, but the job to be done is typically fluid. Potential hires should be able to take initiative to doing certain ad hoc task shoes they are not officially required to. My mother always instilled in us the value of doing more; she would always tell my siblings and me when we were younger that if we saw something on the floor (whether ours or not) we should pick it up and put it where it belongs because keeping the house clean was a community effect and not one person’s specific role. Next time you interview someone, ask yourself “Is this the type of employee that would walk by something without a care or would he/she take the initiative to pick it up”?                                                                                                                             Long Term Goals; Is the role available in line with their personal long term plans? Or are they taking the job strictly as a source of income? When an employee sees his/her current role as a means to an end, especially relating to their personal lives, they are able to multitask and apply themselves, as they see the role as a stairway to their long term plans.

Applicable Skillset; It may be tempting to tilt towards candidates with an impressive range of skill sets, but how many are transferable to the job to be done? Do they have the required familiarity with the role or do they sound like they are spewing rehearsed terminology to impress the interviewer?

In Summary, as an employer, you need to articulate what is required of the role and focus on it. Emphasis should b be placed on accurately describing the job to be done, and designing the skills and attitude required from the ideal candidate. If the company has a culture that is designed and proven to infiltrate the employees, more emphasis should be placed on the candidates’ flexibility and adaptability. On the other hand, if your company’s strategy is to bring in influencers, more emphasis should bé placed on recruiting for personal culture and behavioral traits.